Windows only - if it works on a different computer, then the issue might be related to a USB chipset driver. If it makes a difference, try updating the motherboard USB chipset driver. Windows only - try a different USB port.Unpair/repair or disconnect/reconnect hardware.Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.If you use Logitech Control Center (LCC) click here.If you use Logitech Options click here.Check if the Scroll/Gesture settings in the Logitech Software are correctly selected:.Make sure the wheel itself moves and isn’t physically stuck.Clean the scroll wheel with compressed air.After installing and/or updating Logitech Options on macOS Mojave or later, macOS requires user permission to be set.Scroll or gestures behave differently than expected.Certain gestures don't work or work intermittently.Scroll wheel button moves but it doesn’t scroll on the page.